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Accreditation for Australian practices

General Practices, Medical Deputising Services (MDS), After-Hours Services, Aboriginal Medical Services, and Royal Flying Doctor Services are recognised for their commitment to safety, quality and continuous improvements with the award of accreditation.

Accreditation is independent recognition that a practice meets the requirements of governing industry standards. These are set by the Royal Australian College of General Practitioners (RACGP).

INDUSTRY BENCHMARK

INDUSTRY BENCHMARK

Accreditation reassures practice owners, practice managers, staff, funding bodies, consumers and patients that a practice is meeting minimum safety and quality standards as outlined by RACGP.

PATIENT SAFETY

PATIENT SAFETY

Accreditation demonstrates a practice’s dedication to delivering high quality care and safety to their patients.

QUALITY IMPROVEMENT

QUALITY IMPROVEMENT

Accreditation reflects a practice’s commitment to continuous quality improvements – via systems, processes, policies, culture, risk management and staff training.

AGPAL:
Accreditation since 1997

Australian General Practice Accreditation Limited (AGPAL) is a leading not-for-profit provider of accreditation and related quality improvement services to general practices.

AGPAL is committed to providing simple and effective accreditation solutions consistent with international best practice. Accreditation is AGPAL’s core business.

INDUSTRY INVOLVEMENT

AGPAL is a not-for-profit, member governed organisation, allowing us to provide practices with best practice systems and solutions across all areas of our business.

DEDICATED SUPPORT

AGPAL practices receive ongoing support during all stages of their accreditation cycle, and as they implement continuous quality improvement activities.

CLIENT BENEFITS

AGPAL accredited practices receive a number of benefits to support both the practice team, and their patients.

Supporting practices through accreditation

AGPAL practices are supported to meet the RACGP Standards and to implement continuous quality improvement activities throughout the three year cycle of accreditation.

AGPAL supports practices by providing access to a range of educational offerings including online and face-to-face education options, guidance along the six step accreditation process, access to resources, insights into the latest news, and learning from real-world case studies.

Exclusive Benefits & Resources

Dedicated Customer Service

Dedicated Customer Service

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Access to Quality Resources

Access to Quality Resources

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Access to Online Learning

Access to Online Learning

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Access to AccreditationPro

Access to AccreditationPro

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Celebrating practice achievements

Celebrating practice achievements

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News

News

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Become part of our online community

Become part of our online community

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Practice Incentive Program (PIP)

Practice Incentive Program (PIP)

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Six steps to
achieving accreditation

To ensure a practice’s accreditation experience is as simple as possible, the AGPAL team is committed to supporting them throughout the entire accreditation journey. AGPAL’s six step process allows practices to know exactly where they are within their accreditation cycle; spread across a three year period.

Register your Practice for Accreditation today

By registering with AGPAL your practice will gain immediate access to accreditation support and resources needed to begin the quality improvement journey.

Register today

Self-assessment

Allows practices to conduct their self-assessment and gain an understanding of how to meet the RACGP Standards.

Application

Practices submit their self-assessment to AGPAL. Once a self-assessment is submitted, the practice is required to pay their invoice to commence the planning for their accreditation survey.

Accreditation survey

An experienced and qualified survey team conducts an on-site review to assess a practice’s compliance against the RACGP Standards. After this accreditation survey is conducted, an AGPAL Surveyor team will prepare a survey report for submission to AGPAL. If a practice is not yet compliant in an area of the Standards, the practice team will be given an opportunity to provide feedback or to submit additional evidence – this is called the Natural Justice, and is AGPAL’s way of ensuring decisions are fair and transparent for the practice.

Decision

An independent decision is made about a practice’s accreditation status by an AGPAL Decision Maker.


Continuous quality improvement

Congratulations! A practice achieves accreditation and continues to implement improvements throughout the three year cycle.

Register your Practice for Accreditation today

By registering with AGPAL your practice will gain immediate access to accreditation support and resources needed to begin the quality improvement journey.

Register today

Self-assessment

Allows practices to conduct their self-assessment and gain an understanding of how to meet the RACGP Standards.

Application

Practices submit their self-assessment to AGPAL. Once a self-assessment is submitted, the practice is required to pay their invoice to commence the planning for their accreditation survey.

Accreditation survey

An experienced and qualified survey team conducts an on-site review to assess a practice’s compliance against the RACGP Standards. After this accreditation survey is conducted, an AGPAL Surveyor team will prepare a survey report for submission to AGPAL. If a practice is not yet compliant in an area of the Standards, the practice team will be given an opportunity to provide feedback or to submit additional evidence – this is called the Natural Justice, and is AGPAL’s way of ensuring decisions are fair and transparent for the practice.

Decision

An independent decision is made about a practice’s accreditation status by an AGPAL Decision Maker.


Continuous quality improvement

Congratulations! A practice achieves accreditation and continues to implement improvements throughout the three year cycle.

More about accreditation and AGPAL

General practice accreditation is independent recognition that a practice is committed to delivering safe and high quality healthcare to their patients by complying with the Royal Australian College of General Practitioners (RACGP) Standards for general practices. Learn more about the RACGP and the Standards by clicking here.

The Royal Australian College of General Practitioners (RACGP) develop and own the accreditation Standards for general practices in Australia.

AGPAL does not develop Standards. However, as part of our commitment to quality, we take an active role in helping to educate practices and industry stakeholders about safety and quality improvement, and the requirements of the Standards applicable to their profession.

To assist practices with interpreting and understanding the Standards relevant to them, AGPAL’s processes allow practices to identify areas of non-compliance and offer opportunities for support to assist the practice with making improvements prior to the practice’s on-site assessment.

Accreditation is a practice’s recognition of safety and quality of care, providing assurance for owners, managers, staff, funding bodies and consumers about the high standards demonstrated, while allowing:

  • Promotion of quality and safety of the standard of service provided to patients and the wider community
  • Confidence to be instilled for patients and/or consumers 
  • Reduction of business risk 
  • Education and engagement of staff in the provision of quality service
  • The creation of a culture of quality
  • Patient expectations to be met through enhanced patient focus
  • A competitive advantage over practices/service providers who are not accredited
  • Access to the practice incentive program (PIP) eligibility
  • QI and CPD points for each general practitioner participating in accreditation, and
  • Compliance with regulatory requirements and national standards.

The Practice Incentives Program (PIP) aims to encourage continuing improvement activities in general practice to support quality care, enhancing capacity and improving access to services and health outcomes for patients, resulting in a practice’s ability to benefit from a range of financial incentives.

To be eligible to participate in the PIP, a practice must be accredited or registered for accreditation, against the Royal Australia College of General Practitioners (RACGP) Standards for general practices. Learn more about The Practice Incentives Program (PIP) by clicking here

Accreditation recognises the achievements of practice teams to meet the requirements of established Standards. The process is implemented with the goal of safe, high quality health care and continuous quality improvement of a health care service in mind.

AGPAL’s accreditation program supports practice teams to review their practice’s systems and processes against the RACGP Standards. Practices have access to purpose designed online tool to conduct their self-assessment prior to an independent accreditation survey by AGPAL Surveyors.

AGPAL provides practices with a comprehensive and supportive program, assisting practices to deliver quality and safe health care for patients.

The award of AGPAL accreditation program is an industry mark of quality.

Accreditation takes dedication and team work, and AGPAL are experts in supporting practices during each stage of the accreditation process.

Practices that choose to undergo AGPAL accreditation commit themselves to a comprehensive program which involves the practice team reviewing the practice’s systems and processes, prior to an independent assessment conducted by AGPAL Surveyors.


From reception staff to the practice manager; from the practice nurses to the doctors; the entire team works together to achieve accreditation and ensure ensure patients receive the best quality health care.

Request a Quote

Hear about accreditation directly from practice teams?

Millbank Medical Practice

Millbank Medical Practice

Hope Island Medical Centre

Hope Island Medical Centre

Collins Street Medical Centre

Collins Street Medical Centre

Be recognised for safety and quality – register for accreditation with AGPAL today.