Join us as an
Applications now open!
Join us as an
Applications now open!
AGPAL Surveyors assess general practices against the Royal Australian College of General Practitioners (RACGP) Standards for general practices (5th edition) for AGPAL, and are instrumental in improving the quality and safety of primary healthcare throughout Australia. AGPAL Surveyors work directly with our clients and are the ‘face of the company’.
AGPAL GP Surveyors and Co-Surveyors work together. They form a Surveyor Team of professionals who carry out assessments of general practices against the Standards.
A GP Surveyor is a fully qualified and practicing GP, while a Co-Surveyor is an appropriately qualified practice manager, nurse, allied health professional, or Aboriginal health worker or health practitioner with relevant experience in general practice.
When carrying out an assessment, a GP Surveyor focuses on assessing the clinical aspects of general practice, while the Co-Surveyor looks at governance and the operational facets.
Surveyors in Focus
Assessing a general practice
The three main phases of a surveyor’s work are:
- The pre-assessment reading
- The on-site assessment, and
- The post-assessment reporting.
Pre-assessment reading includes the client’s self-assessment of their practice against the Standards and relevant legislation.
During the on-site assessment, surveyors gather evidence of the practice’s level of compliance against the Standards by completing the required observations and interview activities. The Survey Team may identify how to best support the practice with quality improvements by making recommendations to close potential or actual gaps in service, or discussing additional opportunities.
This input is intended to drive continuous improvement in areas that are relevant and important to the practice; thus, contributing to continuous improvement in safety and quality of the primary healthcare sector.
The minimum on-site assessment time is four hours, but it can be more based on the practice’s size and staff numbers.
The third and final phase of an assessment is completed when surveyors report their findings and recommendations to AGPAL.
Reports are quality checked to ensure objectivity and validity of findings. The final report is the principle source of evidence used by our Decision Makers to determine the awarding of accreditation or corrective actions required.
The entire assessment process is facilitated by AGPAL’s proprietary software, AccreditationPro. From the time a client submits their self-assessment to when AGPAL awards them accreditation, AccreditationPro is our supporting technological tool.
AccreditationPro enables our surveyors to be certain that all requirements of the Standards have been consistently and comprehensively assessed. AGPAL Surveyors are confident their ratings and recommendations are accurate, objective and valuable.
Surveying with AGPAL
AGPAL Surveyors are required to each year undertake a minimum of five assessments and complete at least one mandatory training session. Apart from what is practicable, there is no maximum limit on the number of assessments surveyors can carry out each year.
Each Survey Team has an AGPAL Survey Coordinator who plans the on-site assessment activities to optimise the time of everyone involved. This role is usually undertaken by the Co-Surveyor; however, the GP Surveyor is also welcome to do so.
Our clients are general practices, after hours and medical deputising services in all Australian states and territories. We offer specialised accreditation for Aboriginal medical services, rural and remote organisations, corporate groups, peak bodies and PHNs, and offer the option of multi-accreditation against additional standards and frameworks.
With 5000+ (and counting) clients, AGPAL Surveyors are valued for being the technical and professional experts in all assessment-related matters.
Benefits of being an AGPAL Surveyor
AGPAL Surveyors join our contract workforce and are remunerated per assessment. There is no requirement for AGPAL Surveyors to ‘give up’ their current working commitments. Your surveyor commitments fit in with your professional and personal life. You can do as much as you wish or the minimum requirement.
Working with AGPAL offers flexibility and myriad opportunities for professional and personal development.
- Become a trusted source of quality improvement, while developing professionally and gaining insight into the diversity of general practices across Australia.
- The autonomy of being an AGPAL Surveyor is a welcome change to delivering primary healthcare.
- Learn from others and add value to your own practice by implementing innovative ideas, systems and processes.
- Support and mentor peers in the process of continuous quality improvement and be acknowledged as an expert in the field.
- Become a specialist in showing practices how to transform improvement opportunities into sustainable positive change.
- Because of AGPAL’s software and quality checking process, surveyors are valued by peers as experts who can help them understand and put in place continuous quality improvements.
Pathway to becoming an AGPAL Surveyor
AGPAL’s comprehensive surveyor training program ensures all trainee surveyors are supported through the process of becoming a qualified AGPAL Surveyor.
AGPAL’s onboarding process requires trainee surveyors to complete a range of eLearning and two hands-on, on-site assessment activities. AGPAL’s eLearning modules enhance the learning experience allowing trainee surveyors to undertake self-paced learning around their own schedules.
To support trainee surveyors with familiarising themselves with the RACGP Standards requirements and AGPAL’s assessment systems and software, modules include a Surveyor Induction, an overview of the RACGP Standards, AccreditationPro (AGPAL’s bespoke assessment software), Report Quality Framework and Report Writing.
As each surveyor’s experience deepens, we provide ongoing annual training to support and enhance assessment skills. Surveyors are also provided with the opportunity to engage in professional networking events to help build relationships and exchange knowledge and learnings amongst their peers.
To provide greater insight into the AGPAL Surveyor onboarding process, refer to the diagram below. If you’re ready to express your interest, complete our form.
AGPAL welcomes feedback, positive or negative as part of our continuous quality improvement process.
Complaints about the surveyor training program, onboarding process or eLearning will be accepted either verbally or in writing. Click here to lodge a complaint at any time.
To ensure all aspects of a complaint can be accurately investigated, it is preferred that all formal complaints are received in writing, either electronically or in hard copy. AGPAL will acknowledge within two business days of receipt of your complaint, and confirm with you AGPAL’s complaints management procedure.
Join us as an AGPAL Surveyor
Want to become part of AGPAL's Surveyor workforce as a GP Surveyor or Co-Surveyor?
Submit your details through the form below and our Workforce Management Team will be in touch!