General Practices, Medical Deputising Services (MDS), After-Hours Services, Aboriginal Medical Services, and Royal Flying Doctor Services are recognised for their commitment to safety, quality and continuous improvements with the award of practice accreditation.
Practice accreditation is independent recognition that a practice meets the requirements of governing industry standards. These are set by the Royal Australian College of General Practitioners (RACGP).
Accreditation reassures practice owners, practice managers, staff, funding bodies, consumers and patients that a practice is meeting minimum safety and quality standards as outlined by RACGP.
Accreditation demonstrates a practice’s dedication to delivering high quality care and safety to their patients.
Accreditation reflects a practice’s commitment to continuous quality improvements – via systems, processes, policies, culture, risk management and staff training.
Accreditation since 1997
Australian General Practice Accreditation Limited (AGPAL) is a leading not-for-profit provider of accreditation and related quality improvement services to general practices.
AGPAL is committed to providing simple and effective accreditation solutions consistent with international best practice. Accreditation is AGPAL’s core business.
AGPAL is a not-for-profit, member governed organisation, allowing us to provide practices with best practice systems and solutions across all areas of our business.
AGPAL practices receive ongoing support during all stages of their practice accreditation cycle, and as they implement continuous quality improvement activities.
AGPAL accredited practices receive a number of benefits to support both the practice team, and their patients.
Supporting practices through accreditation
AGPAL practices are supported to meet the RACGP Standards and to implement continuous quality improvement activities throughout the three year cycle of accreditation.
AGPAL supports practices by providing access to a range of educational offerings including online and face-to-face education options, guidance along the six step accreditation process, access to resources, insights into the latest news, and learning from real-world case studies.
Exclusive Benefits & Resources
Dedicated Customer Service
Providing practices with personalised support throughout the accreditation journey is our genuine commitment.
Practices are allocated dedicated Client Liaison Officers to assist the practice team at every point along their accreditation journey.
On registration, practices receive instant access to AGPAL’s wide range of resources including fact sheets, customisable templates, policies and procedures, guides and case studies – everything relevant to supporting practices to achieve RACGP accreditation.
Offering opportunities for the entire practice team – AGPAL provide ongoing professional development, insights for greater knowledge of accreditation, standards requirements and quality improvement initiatives.
Our new online interactive web video series – AGPAL’s Making it Better e-Learning Series is one of the many ways practices can enhance their learning with AGPAL.
Practices across Australia continue to implement quality improvements within their practice to improve efficiencies, processes, staff and patient engagement. We share these industry achievements with other practices and stakeholders to help recognise, cultivate and maintain a community of quality.
Stay up-to-date with what’s happening in the industry through AGPAL’s news feed, accreditation publications and our specialised client resources, which include our quarterly magazine, Quality News, and monthly AGPAL Assist e-bulletins.
Join us on social media to assist with celebrating achievements made within General Practices, Medical Deputising Services (MDS), After-Hours Service, Aboriginal Medical service and Royal Flying Doctor Services, and for the latest industry news and events, including AGPAL updates.
To ensure a practice’s accreditation experience is as simple as possible, the AGPAL team is committed to supporting them throughout the entire accreditation journey. AGPAL’s six step process allows practices to know exactly where they are within their accreditation cycle; spread across a three year period.
Allows practices to conduct their self-assessment and gain an understanding of how to meet the RACGP Standards.
Practices submit their self-assessment to AGPAL. Once a self-assessment is submitted, the practice is required to pay their invoice to commence the planning for their accreditation survey.
An experienced and qualified survey team conducts an on-site review to assess a practice’s compliance against the RACGP Standards. After this accreditation survey is conducted, an AGPAL Surveyor team will prepare a survey report for submission to AGPAL. If a practice is not yet compliant in an area of the Standards, the practice team will be given an opportunity to provide feedback or to submit additional evidence – this is called the Natural Justice, and is AGPAL’s way of ensuring decisions are fair and transparent for the practice.
An independent decision is made about a practice’s accreditation status by an AGPAL Decision Maker.
Continuous quality improvement
Congratulations! A practice achieves accreditation and continues to implement improvements throughout the three year cycle.
An experienced and qualified survey team conducts an on-site review to assess a practice’s compliance against the RACGP Standards. After this accreditation survey is conducted, an AGPAL Surveyor team will prepare a survey report for submission to AGPAL. If a practice is not yet compliant in an area of the Standards, the practice team will be given an opportunity to provide feedback or to submit additional evidence. This is called the Natural Justice period, and is AGPAL’s way of ensuring decisions are fair and transparent for the practice.
General practice accreditation is independent recognition that a practice is committed to delivering safe and high quality healthcare to their patients by complying with the Royal Australian College of General Practitioners (RACGP) Standards for general practices.
AGPAL does not develop Standards. However, as part of our commitment to quality, we take an active role in helping to educate practices and industry stakeholders about safety and quality improvement, and the requirements of the Standards applicable to their profession.
To assist practices with interpreting and understanding the Standards relevant to them, AGPAL’s processes allow practices to identify areas of non-compliance and offer opportunities for support to assist the practice with making improvements prior to the practice’s on-site assessment.
The RACGP Standards are currently in their 5th edition, released in October 2017 after a three-year consultation period with general practitioners, practice managers, nurses, consumers and many other stakeholders.
AGPAL was the only accreditation body to participate in the large-scale pilot of the 5th edition Standards. This has provided AGPAL with unique insight into the application and interpretation of the 5th edition Standards to best support practice teams on their accreditation journey.
The 4th edition of the Standards had five sections that accreditation surveyors used as the basis of their assessments of general practices. The 5th edition of the Standards has three modules that collectively cover all of the areas in the fourth edition, but in a different structure. This modular structure allows the RACGP to update the modules separately, and to adapt the Standards for other healthcare settings.
The RACGP Standards 5th edition modules are:
Module 1: Core Module
Module 2: QI Module
Module 3: Other Settings
The RACGP Standards cover a range of areas including:
Accreditation is a practice’s recognition of safety and quality of care, providing assurance for owners, managers, staff, funding bodies and consumers about the high standards demonstrated, while allowing:
Promotion of quality and safety of the standard of service provided to patients and the wider community
Confidence to be instilled for patients and/or consumers
Reduction of business risk
Education and engagement of staff in the provision of quality service
The creation of a culture of quality
Patient expectations to be met through enhanced patient focus
A competitive advantage over practices/service providers who are not accredited
Access to the practice incentive program (PIP) eligibility
CPD points and hours for practice managers and practice nurses partcipating in accreditation
QI and CPD points for each general practitioners participating in accreditation, and
Compliance with regulatory requirements and national standards.
The Practice Incentives Program (PIP) aims to encourage continuing improvement activities in general practice to support quality care, enhancing capacity and improving access to services and health outcomes for patients, resulting in a practice’s ability to benefit from a range of financial incentives.
To be eligible to participate in the PIP, a practice must be accredited or registered for accreditation, against the Royal Australia College of General Practitioners (RACGP) Standards for general practices. Learn more about The Practice Incentives Program (PIP) by clicking here.
Accreditation recognises the achievements of practice teams to meet the requirements of established Standards. The process is implemented with the goal of safe, high quality health care and continuous quality improvement of a health care service in mind.
AGPAL’s accreditation program supports practice teams to review their practice’s systems and processes against the RACGP Standards. Practices have access to purpose designed online tool to conduct their self-assessment prior to an independent accreditation survey by AGPAL Surveyors.
AGPAL provides practices with a comprehensive and supportive program, assisting practices to deliver quality and safe health care for patients.
The award of AGPAL accreditation program is an industry mark of quality.
Accreditation takes dedication and team work, and AGPAL are experts in supporting practices during each stage of the accreditation process.
Practices that choose to undergo AGPAL accreditation commit themselves to a comprehensive program which involves the practice team reviewing the practice’s systems and processes, prior to an independent assessment conducted by AGPAL Surveyors.
From reception staff to the practice manager; from the practice nurses to the doctors; the entire team works together to achieve accreditation and ensure patients receive the best quality health care.