Image of Australian General Practice Accreditation Limited (AGPAL) logo 2020 (med)

Australian General Practice Accreditation Limited (AGPAL) is a leading not-for-profit organisation, established in 1997 by industry members, as a provider for general practice accreditation and quality improvement services within Australia. AGPAL is part of the AGPAL Group of Companies.

Here at AGPAL, we are dedicated to servicing and supporting general practices, Aboriginal medical services, medical deputising services, after hours services and Royal Flying Doctor Services throughout their accreditation and quality improvement journeys.

Accreditation is our core business – let us share that with you.

Vision, Mission and Values

Helping to improve the quality of services within health, community, and human sectors throughout Australia. AGPAL is committed to the following vision, mission, and values:


'Making it better'


‘Delivering quality improvement through innovative
systems and solutions’


'Customer Focus,
Excellence, Innovation,
Integrity, and Partnership'


The AGPAL Group of Companies is committed to supporting the reconciliation journey among Aboriginal and Torres Strait Islander peoples and Non-Indigenous peoples of Australia. In keeping with the spirit of reconciliation, we acknowledge the Aboriginal and Torres Strait Islander peoples as the Traditional Owners of the lands. We wish to pay respect to their Elders – past, present and emerging – and acknowledge the important role Aboriginal and Torres Strait Islander peoples continue to play within our communities.

Find our Statement of Reconciliation here.

The artwork by Jordan Lovegrove, Ngarrindjeri, of Dreamtime Creative, depicts AGPAL and QIP’s partnership between companies and Aboriginal and Torres Strait Islander medical services, communities and service providers.

AGPAL is represented by the left large meeting place in the blue and black while QIP is represented by the right large meeting place in the light and dark blue. The different Aboriginal and Torres Strait Islander medical and community services are represented by the coloured meeting circles and the communities they serve are represented by the dots and pattern work in the background. The pathways in-between show AGPAL and QIP supporting the health and community service providers to constantly improve their service delivery to care and support for members of the Australian community.


This artwork was created by Jordan Lovegrove (right), Indigenous Artist, Dreamtime Creative. Jordan is a Ngarrindjeri young man who combines intimate knowledge of Aboriginal communities and illustration skills to develop outstanding Indigenous artwork which is applied to a range of print and online communications.

Image of Indigenous artist Jordan Lovegrove

Image of Aboriginal flag, Torres Strait Islander flag, LGBTI+ Pride flag and Transgender Pride flag. The AGPAL Group of Companies is inclusive and culturally diverse. We embrace all people of all gender, race, ethnicity and sexual orientation.

The AGPAL Group of Companies is inclusive and culturally diverse. We embrace all people of all gender, race, ethnicity and sexual orientation.

Accreditation across the health and community services spectrum

AGPAL is part of the AGPAL Group of Companies, Australia’s most comprehensive accreditation and quality support organisations.

The AGPAL Group of Companies also comprises:


Reinvesting to benefit our clients

To ensure practices are appropriately supported with tools and resources, and customer service expectations are exceeded, AGPAL remains a not-for-profit organisation. Being a not-for-profit allows us to continuously re-invest back into the business to improve our general practice accreditation and related service offerings.

This re-investment means greater benefits for practices at more competitive rates, allowing the delivery of improved outcomes and benefits, as well as greater industry involvement and support.

Commitment to quality – ISQua

ISQua accreditation logoConsistent with our commitment to quality and accreditation, AGPAL is accredited by the International Society for Quality in Health Care (ISQua). As an accredited organisation we participate in self-assessment and external evaluation on a regular basis, ensuring our approach to the provision of accreditation and certification services is consistent with international best practice.

Being accredited ourselves gives us a 360-degree insight into the effort which organisations undertake to achieve accreditation and the support required to achieve accreditation.


Since our establishment in 1997, AGPAL has remained governed by an industry Board of Directors and seven member organisations.

This governance structure allows AGPAL to work in partnership with each of our member organisations and to be advised by industry members through our Board of Directors – delivering more value, expertise, insights and benefits to practices across Australia.

Work with us

When you work with AGPAL, you become part of a team dedicated to ‘Making it Better’. ‘Making it Better’ for our clients, the wider Australian healthcare system and our staff, through accreditation and quality improvement products and services.

Joining our team – as an employee, GP Surveyor or Co-Surveyor – means you can be assured you will be part of a passionate team, recognised for adding value and positive improvements to Australia’s general practice and healthcare systems.

AGPAL's history

AGPAL 's timeline

AGPAL & QIP Conferences

Any questions? We’ve got answers!
Contact the AGPAL team