Image of Australian General Practice Accreditation Limited (AGPAL) logo 2020 (med)

Australian General Practice Accreditation Limited (AGPAL) is a leading not-for-profit organisation, established in 1997 by industry members, as a provider for general practice accreditation and quality improvement services within Australia. AGPAL is part of the AGPAL Group of Companies.

Here at AGPAL, we are dedicated to servicing and supporting general practices, Aboriginal medical services, medical deputising services, after hours services and Royal Flying Doctor Services throughout their accreditation and quality improvement journeys.

Accreditation is our core business – let us share that with you.

Vision, Mission and Values

Helping to improve the quality of services within health, community, and human sectors throughout Australia. AGPAL is committed to the following vision, mission, and values:

Vision

'Making it better'

Mission

‘Delivering quality improvement through innovative
systems and solutions’

Values

'Customer Focus,
Excellence, Innovation,
Integrity, and Partnership'

Vision, Mission and Values

Helping to improve the quality of services within health, community, and human sectors throughout Australia. AGPAL is committed to the following vision, mission, and values:

  • Vision – 'Making it better'
  • Mission – 'Delivering quality improvement through innovative systems and solutions'
  • Values – 'Excellence, Partnership, Innovation, Integrity, Customer Focus'

Acknowledgement

The AGPAL Group of Companies is committed to supporting the reconciliation journey among Aboriginal and Torres Strait Islander peoples and Non-Indigenous peoples of Australia. We would like to acknowledge the Traditional Owners of all the lands and waters throughout Australia on which our work takes place. In particular, we acknowledge the Turrbal and Yagara people of the Yagara Nations on whose Country AGPAL is based and founded. We pay our respects to Elders – past, present and emerging – and acknowledge that sovereignty was never ceded.

Image of Aboriginal flag, Torres Strait Islander flag, LGBTI+ Pride flag and Transgender Pride flag. The AGPAL Group of Companies is inclusive and culturally diverse. We embrace all people of all gender, race, ethnicity and sexual orientation.

The AGPAL Group of Companies is inclusive and culturally diverse. We embrace all people of all gender, race, ethnicity and sexual orientation.

Accreditation across the health and community services spectrum

AGPAL is part of the AGPAL Group of Companies, Australia’s most comprehensive accreditation and quality support organisations.

The AGPAL Group of Companies also comprises:

Not-For-Profit

Reinvesting to benefit our clients

To ensure practices are appropriately supported with tools and resources, and customer service expectations are exceeded, AGPAL remains a not-for-profit organisation. Being a not-for-profit allows us to continuously re-invest back into the business to improve our general practice accreditation and related service offerings.

This re-investment means greater benefits for practices at more competitive rates, allowing the delivery of improved outcomes and benefits, as well as greater industry involvement and support.

Commitment to quality – ISQua

ISQua accreditation logoConsistent with our commitment to quality and accreditation, AGPAL is accredited by the International Society for Quality in Health Care (ISQua). As an accredited organisation we participate in self-assessment and external evaluation on a regular basis, ensuring our approach to the provision of accreditation and certification services is consistent with international best practice.

Being accredited ourselves gives us a 360-degree insight into the effort which organisations undertake to achieve accreditation and the support required to achieve accreditation.

Not-For-Profit

Reinvesting to benefit our clients

To ensure practices are appropriately supported with tools and resources, and customer service expectations are exceeded, AGPAL remains a not-for-profit organisation. Being a not-for-profit allows us to continuously re-invest back into the business to improve our general practice accreditation and related service offerings.

This re-investment means greater benefits for practices at more competitive rates, allowing the delivery of improved outcomes and benefits, as well as greater industry involvement and support.

Commitment to quality – ISQua

ISQua accreditation logoConsistent with our commitment to quality and accreditation, AGPAL is accredited by the International Society for Quality in Health Care (ISQua). As an accredited organisation we participate in self-assessment and external evaluation on a regular basis, ensuring our approach to the provision of accreditation and certification services is consistent with international best practice.

Being accredited ourselves gives us a 360-degree insight into the effort which organisations undertake to achieve accreditation and the support required to achieve accreditation.

Governance

Since our establishment in 1997, AGPAL has remained governed by an industry Board of Directors and seven member organisations.

This governance structure allows AGPAL to work in partnership with each of our member organisations and to be advised by industry members through our Board of Directors – delivering more value, expertise, insights and benefits to practices across Australia.

Work with us

When you work with AGPAL, you become part of a team dedicated to ‘Making it Better’. ‘Making it Better’ for our clients, the wider Australian healthcare system and our staff, through accreditation and quality improvement products and services.

Joining our team – as an employee, GP Surveyor or Co-Surveyor – means you can be assured you will be part of a passionate team, recognised for adding value and positive improvements to Australia’s general practice and healthcare systems.

AGPAL's history

AGPAL 's timeline

AGPAL & QIP Conferences

AGPAL's history

AGPAL 's timeline

AGPAL & QIP Conferences

Got questions? We’ve got answers!