Australian General Practice Accreditation Limited (AGPAL)
AGPAL is a leading not-for-profit organisation, established in 1997 by industry members, as a provider for general practice accreditation and quality improvement services within Australia. AGPAL is part of the AGPAL Group of Companies.
Here at AGPAL, we are dedicated to servicing and supporting general practices, Medical Deputising Services (MDS), After-Hours Services, Aboriginal Medical Services and Royal Flying Doctor Services throughout their accreditation and quality improvement journeys.
Accreditation is our core business – let us share that with you.
To support our clients and improve the service provision of health, community and human services throughout Australia, now and into the future, the AGPAL Group of Companies are committed to the following vision, mission and values:
Making it better.
Delivering quality improvement through innovative systems and solutions.
Focusing on providing you with the best service and support possible, AGPAL strives to achieve five core values:
Customer Focus, Innovation, Integrity, Partnership, and Excellence.
Based on client feedback and our years of experience, we have refined the general practice accreditation process to assist practices with understanding required actions, while ensuring a smooth accreditation experience. We believe in:
Governed by nine member organisations guarantees all AGPAL accredited practices are legitimately accredited and recognised by consumers, the Government (both Medicare and the Department of Health) and the Standards setting body – the Royal Australian College of General Practitioners (RACGP).
Being profession led also allows us to ensure practices benefit from our industry associations to:
• Remain responsive to marketplace changes,
• Keep up-to-date with latest industry activity
• Continually improve our general practice accreditation service offerings, resources, systems and processes
• Be leaders in quality; making ethical decisions and supporting improved safety and quality outcomes, and
• Be held accountable to the general practice profession.
The AGPAL Group of Companies are committed to supporting reconciliation amongst Indigenous, Aboriginal and Torres Strait Islander people and non-Indigenous Australian people. In keeping with the spirit of reconciliation, we acknowledge the Aboriginal and Torres Strait Islander people as the Traditional Owners of the lands. We wish to pay respect to their Elders – past, present and emerging – and acknowledge the important role Aboriginal and Torres Strait Islander people continue to play within our community.
Across our website, information flyers and marketing materials you will see this artwork by Jordan Lovegrove, Ngarrindjeri, of Dreamtime Creative. The artwork depicts AGPAL and QIP’s partnership between companies and Aboriginal and Torres Strait Islander medical services, communities and service providers. AGPAL is represented by the left large meeting place in the blue and black while QIP is represented by the right large meeting place in the light and dark blue. The different Aboriginal and Torres Strait Islander medical and community services are represented by the coloured meeting circles and the communities they serve are represented by the dots and pattern work in the background. The pathways in-between show AGPAL and QIP supporting the health and community service providers to constantly improve their service delivery to care and support for members of the Australian community.
This artwork was created by Jordan Lovegrove (right), Indigenous Artist, Dreamtime Creative. Jordan is a Ngarrindjeri young man who combines intimate knowledge of Aboriginal communities and illustration skills to develop outstanding Indigenous artwork which is applied to a range of print and online communications.
Re-investing to benefit practices
To ensure practices are appropriately supported with tools and resources, and customer service expectations are exceeded, AGPAL remain a not-for-profit organisation. Being a not-for-profit allows us to continuously re-invest back into the business to improve our general practice accreditation and related service offerings.
This re-investment means greater benefits for practices at more competitive rates, allowing the delivery of improved outcomes and benefits, as well as greater industry involvement and support.
AGPAL brings together a comprehensive combination of history, expertise, experience and knowledge, cultivated since accrediting our first group of general practices in 1997.
AGPAL remains the preferred accreditation provider for the majority of general practices accredited in Australia.
AGPAL is dedicated to working with clients to meet the requirements of the national industry standards – the Royal Australian College of General Practitioner Standards for general practices.
Since AGPAL was established in 1997, we have remained governed by an industry Board of Directors and 10 Member Organisations.
This governance structure allows AGPAL to work in partnership with each of the nine member organisations and to be advised by industry members through our Board of Directors, delivering more value, expertise, insights and benefits to practices across Australia.
Accreditation across the health and community spectrum
AGPAL is part of the AGPAL Group of Companies which includes Quality Innovation Performance Limited (QIP) and Quality Innovation Performance Consulting Pty Ltd (QIP Consulting). The AGPAL Group of Companies is made up of Australia’s most comprehensive accreditation businesses.
Quality Innovation Performance Limited (QIP) is part of the AGPAL Group of Companies and is Australia’s most comprehensive not-for-profit health promotion charity, specialising in accreditation and certification services, providing accreditation beyond the general practice sector.
QIP delivers dedicated accreditation and support services to a diverse range of organisations across the entire health and human services continuum from community services, primary, allied and specialist health care providers to secondary and tertiary health care organisations.
Quality Innovation Performance Consulting Pty Ltd (QIP Consulting) is part of the AGPAL Group of Companies. QIP Consulting’s expert consultants provide accreditation support, business advisory services, online resources, and education and training.
QIP Consulting offers a range of support services above and beyond the support and training provided to QIP clients as part of the general accreditation offering.
QIP Consulting’s range of services for accreditation clients include:
Gap assessment, quality and compliance evaluations
Training program development and implementation
Business advisory services
Population Health planning, and
Preparation for accreditation assessment.
For more information on how we may be able to help you please contact QIP Consulting:
Quality Innovation Performance Certifications Pty Ltd (QIP Certifications) is an independent certifying body that provides ‘international best practice’ third-party certification services with a difference – tailoring certification solutions to the individual needs of their health and community services clients. QIP Certifications certifies against the Human Services Quality Framework (HSQF) and ISO 9001:2015, and provide a collaborative process, supportive staff and sector experienced auditors who are carefully matched to each client to create a value-adding, culturally safe certification experience.
Consistent with our commitment to quality and accreditation, AGPAL is accredited by the International Society for Quality Health Care (ISQua). As an accredited organisation we participate in self-assessment and external evaluation on a regular basis, ensuring our approach to the provision of accreditation and certification services is consistent with international best practice.
Being accredited ourselves gives us a 360 degree insight into the needs, support and effort which practices undertake to achieve accreditation.
Work with Us
When you work with AGPAL, you become part of a team dedicated to ‘Making it Better’. ‘Making it Better’ for our clients, the wider Australian healthcare system and our staff, through accreditation and quality improvement products and services.
Joining our team, as an employee, GP Surveyor or Co-Surveyor, means you can be assured you will be part of a passionate team, recognised for adding value and positive improvements to Australia’s general practice and healthcare systems.
Our five values play a pivotal role in aligning all our staff together for a common purpose – to support us in turning our vision and mission into a reality.
Discover just some of the ways our organisational values support our staff on a day-to-day basis:
We aim for excellence in everything we do; we are constantly improving our services and systems and developing our staff.
We are one team and embrace diversity.
We focus on continuous improvement for ourselves and our clients with development and growth. We are quality focused, dynamic, energetic and employ creative thinking.
Our integrity is fundamental to achieving our vision and mission. This stems from our good corporate governance, ethical behaviour and knowledge that we do what we say.
We strive to identify and understand our clients’ needs and in doing so, are responsive and dynamically flexible. We consistently meet our clients’ expectations.
A career with AGPAL provides an opportunity to provide support to the Australian healthcare community across Australia, while enhancing knowledge and skills you can be proud of.
If roles are currently available, we look forward to receiving your application otherwise if you interested in future career opportunities with AGPAL, submit your details by completing the form below. Our Human Resource team will be in touch when a suitable position becomes available.