Rural and remote general practices, health and community organisations come in all shapes and sizes, providing a myriad of key services; however, they share the same goal – to care for, support and enhance the well-being of local communities in rural and remote Australia.
Demonstrating our commitment to this sector, we have opened an office in Darwin, currently the only accreditation agency in Australia to do so. A number of our staff and surveyors have experienced living and working in rural and remote Australia and consequently have an in-depth understanding of the unique and often challenging environment in which our clients operate.
No matter where your practice is based across this sun-kissed country – you can be confident that AGPAL is able to provide you with the same quality service and personalised support.
Recognising the importance of placing a focus on clients and consumers first, AGPAL’s support, process and resource offerings provide rural and remote organisations with a streamlined accreditation experience to ensure their quality journey is a positive one.
Feel secure with the added comfort of knowing that we offer a wealth of history and experience in supporting your rural or remote practice and are committed to understanding the individual needs of your practice.
Experience supporting rural and remote organisations
AGPAL works with many organisations such as the Royal Flying Doctor Service's (RFDS), rural and remote health and community centres including Aboriginal Community Controlled Organisations (ACCHOs), Aboriginal and Torres Strait Islander Health Services, Aboriginal medical centres and bush nursing centres. We understand the demands and need for quality rural and remote health and community services and pride ourselves on our ability to provide real-life solutions to enable services to provide the best care and support they can.
Almost 20% of the AGPAL Group's clients are based in rural or remote settings across Australia.
With this understanding and the knowledge that every rural and remote organisation is different, our AGPAL Team is committed to working directly with service providers to provide single or multi-accreditation solutions to best meet quality improvement and organisational needs.
Accreditation for rural and remote organisations
Participating in the process of accreditation enables rural and remote health and community service organisations to demonstrate a commitment to continuous quality improvement to not only themselves but the communities they serve. The accreditation process itself ensures organisations engage in activities which strengthen their organisational culture and enhance their own systems and processes, which ultimately results in better meeting the needs of their clients, families and also their own staff.
As part of the AGPAL Group of Companies, AGPAL and our sister organisation, QIP, can provide a variety of accreditation offerings for organisations that meet the rural and remote classification under the Rural, Remote and Metropolitan (RRMA), developed by the Australian Bureau of Statistics. QIP brings together a comprehensive combination of history, expertise, experience and knowledge, cultivated since delivering one of the first national accreditation programs, CHASP, more than 25 years ago.
AGPAL, along with QIP are proud to accredit a wide spectrum of organisations and service providers across the rural and remote sector Australia-wide.
QIP is a government-approved provider of accreditation services under multiple standards and frameworks. These include the Australian Service Excellence Standards (ASES) and Human Services Standards, Victoria. As a Quality Auditor under the NDIS Quality and Safeguards Commission (the NDIS Commission), QIP supports disability service providers to achieve certification and verification against the NDIS Practice Standards and Quality Indicators (NDIS Practice Standards).
The RACGP Standards for general practices 5th edition
General practice accreditation in Australia is independent recognition that a practice meets the requirements of governing industry standards, set by the Royal Australian College of General Practitioners (RACGP).
The RACGP Standards are currently in their 5th edition which was released in October 2017 after a three-year consultation period with general practitioners, practice managers, nurses, consumers and many other stakeholders.
While AGPAL does not develop these standards, as part of our commitment to quality, AGPAL takes an active role in educating practices about safety, quality improvement and the requirements of the RACGP Standards applicable to their profession.
Any questions? We’ve got answers! Contact the AGPAL team
AGPAL – supporting you through accreditation
Dedicated, personalised support
AGPAL’s friendly, professional and supportive Client Liaison Team is committed to providing personalised assistance specific to your accreditation needs.
Having undertaken 5th edition training, and with their extensive client experience, your AGPAL Client Liaison Officer will endeavour to personally answer your specific standards questions. If extra assistance is required, they will point you in the right direction.
Your AGPAL accreditation hub houses a unique, in-built messaging system that enables you to message your Client Liaison Officer as you work through your self-assessment in AccreditationPro.
Contact your AGPAL Client Liaison Officer as often or as little as you need, at no additional cost – it’s all part of the service.
AGPAL’s accreditation hub
Tailored to your practice’s individual accreditation timelines and framework requirements, your AGPAL accreditation hub has specifically been developed to meet your accreditation needs.
Best of all, it’s all part of your exclusive AGPAL clients benefits which means there are no hidden fees and no additional user costs!
Online self-assessment with AccreditationPro
AGPAL’s online self-assessment software, known as AccreditationPro, streamlines accreditation preparation by helping clients determine their practice’s compliance with the RACGP Standards.
AccreditationPro helps decrease the administrative burden of the self-assessment process and streamlines accreditation preparation.
AccreditationPro allows you to undertake a team-based approach to quality to determine compliance, create and delegate action items, upload evidence and view helpful graphs to track your progress against the applicable RACGP Standards.
Resources and education at your fingertips
To ensure you and your practice team can continue on your quality improvement journey, the AGPAL Team has developed a comprehensive suite of tools and resources to assist you with 5th edition evidence requirements and best practice systems and processes across all areas of general practice.
Your education and resource library is housed within AGPAL’s accreditation hub and contains over 300 tools, resources and education offerings.
Resources include templates, posters, information sheets and an updated 5th edition Policy and Procedure Manual – for your customisation.
You’ll also discover a suite of e-Learning modules and webinars on a range of topics to support your team with accreditation preparation, quality improvement activities, knowledge enhancement and professional development opportunities. Read more about our Education and Training.
We are always developing new resources and take the time to keep our clients in the know.
Highly trained Surveyors
AGPAL Surveyors are highly trained and qualified peer assessors who work across the Australian health, community and human services sectors. AGPAL engages healthcare professionals with relevant experience and qualifications in general practice.
As professional peers, AGPAL Surveyors are not just there to assess the safety and quality of care provided by your practice – they are passionate about quality improvement and will share their knowledge and discuss quality improvement opportunities with your team as part of the on-site accreditation assessment process.
Everything you need
Whether your practice is registering for accreditation or re-accrediting, AGPAL equips you with a comprehensive range of information and support to ensure you succeed. Find out more about our Resources & Support here.
Our Helpful AGPAL Handbook and AGPAL Accreditation Hub Guide leads your practice through the AGPAL accreditation process with from top to tail. We provide posters and information to let your consumers know what accreditation means, and the effort your team has gone to for providing a safe and quality-focused practice.
Once your practice has achieved accreditation, we provide you with a range of marketing collateral to help you promote this outstanding achievement. You will receive everything from an A3 accreditation certificate, display stickers, flyers, posters, a customisable media release and digital files – AGPAL has you sorted!
Stay in the know!
AGPAL’s magazine, Quality News, available in hard and digital versions, offers in-depth standards interpretations, gives insight into how other practices and their teams complete accreditation and allows you to hear first-hand from AGPAL Surveyors.
Get timely updates of everything you need to know with our monthly AGPAL Assist e-newsletter. You’ll be provided with RACGP related information and updates, new e-Learning modules, Government and Medicare information and plenty more. AGPAL Assist is emailed to your preferred accreditation contact regularly and is also available for viewing at any time within AGPAL’s accreditation hub. See our latest news and updates here.
Join our online community
AGPAL’s social media networks are buzzing with everything that’s happening, as it happens. Celebrate practice achievements made within the sector and be kept up-to-date with the latest industry news and events, including AGPAL and QIP updates.
Search ‘AGPAL accredited’ across Facebook and LinkedIn to get information live.
AGPAL’s accreditation process
AGPAL offers a transparent approach to accreditation. Accreditation is a cyclic process of internally led self-assessment followed by an independent external assessment, aimed at facilitating quality service provision. Understanding the accreditation process enables a smooth accreditation experience for practice teams.
There are six steps in the AGPAL accreditation process:
By registering with AGPAL, practices gain unlimited access to accreditation support and resources to begin their quality improvement journey.
As part of this registration process, once initial invoice is paid, the self-assessment fee, the practice gains unique access to their online AGPAL accreditation hub, education and resource library, and self-assessment tool – AccreditationPro.
When the practice is due for re-accreditation, they will be automatically re-registered and a self-assessment fee invoice will be sent to the practice approximately 12 months prior to the current accreditation expiry date. This payment ensures access to AccreditationPro to commence the re-accreditation process is continued.
Self-assessment is an internally led process where practices determine the degree to which they meet the requirements of the RACGP Standards. AGPAL’s web-based self-assessment tool, AccreditationPro, guides general practices through the self-assessment process. This self-assessment process is a gap analysis assessment to identify compliance against the RACGP Standards and where improvements may need to be made prior to an on-site accreditation assessment.
Take a look at the 'Resources & Support' AGPAL provides to practices working through their self-assessment and accreditation journey.
To apply for accreditation, the practice submits its completed self-assessment to AGPAL.
Submission of self-assessment is a paperless and fully automated process through AccreditationPro. Submission indicates that your practice is ready for the on-site accreditation assessment. At this stage, part two of your invoice will be issued to the practice. Once AGPAL receives payment, planning of the on-site accreditation assessment commences.
On-site accreditation assessment
An on-site accreditation assessment is the process of determining if the practice has demonstrated compliance with the relevant RACGP Standards. The on-site accreditation assessment should occur at least three months prior to the practice’s registration/accreditation expiry date.
AGPAL appoints a suitably skilled assessment team to conduct the on-site accreditation assessment.
AGPAL Surveyors have completed a comprehensive training program, participate in continuing professional development, and adhere to a code of conduct aligned to national best practice principles in professional audit.
After the on-site accreditation assessment, the assessment team prepares a report for AGPAL outlining the assessment findings. A decision is made about the practice’s accreditation status by an independent AGPAL Accreditation Decision Maker.
If it is deemed that the practice is not yet compliant in areas of the RACGP Standards, the practice is given an opportunity to provide feedback. This period is called Natural Justice and is AGPAL’s way of ensuring decisions are fair and transparent for practices.
Any response or submission provided by the practice is considered in the accreditation decision-making process.
Continuous quality improvement
Once the practice achieves accreditation it’s time to celebrate!
This is when the practice continues to implement quality improvements throughout the three-year accreditation cycle.