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Practice Resources

Sharing practices’ passion for delivering improved healthcare outcomes for members of the Australian community, AGPAL has developed a large range of resources to support these healthcare providers in enhancing the safety and quality of care delivered within their practices. Available resources include education and training materials, customisable templates, information sheets and publications relating to the RACGP Standards and accreditation requirements, promotional items to showcase a practice’s accreditation status, industry news and events, and case studies for peer to peer learning.

Discover all the specific benefits of our resources below.

Education and Training

Making it Better e-Learning Series

Making it Better e-Learning Series


Quality News – AGPAL’s Quarterly Magazine

Quality News – AGPAL’s Quarterly Magazine


Templates, resources and more!

Templates, resources and more!


Online Learning – ThinkGP

Quality Toolbox e-Learning Modules


Case Studies

Case Studies


To support continuing development of our education and training options, as well as our resources, client feedback is encouraged and welcomed. We view all types of feedback as a positive step and contribution toward our ongoing quality improvement activities.

To provide your feedback, please email the AGPAL team on

Accreditation Resources

To support practices throughout their accreditation and quality improvement journey, and to ensure the experience is a positive one, AGPAL has developed a number of unique innovative systems and solutions to streamline and simplify the accreditation process.



AGPAL’s web-based self-assessment tool, known as AccreditationPro, is designed to assist practices in achieving their accreditation


AGPAL's Resource Library - QbAY

AGPAL’s Resource
Library – QbAY

QbAY is AGPAL’s information library, including fact sheets, templates, policies and procedures, guides and links to relevant websites to assist registered practices throughout the accreditation process


Advanced Technologies

Advanced Technologies

The AGPAL Group of Companies use integrated technology to create a seamless accreditation process


Accredited General Practice

Sharing the achievement of AGPAL Accreditation

AGPAL accredited practices are proud of sharing their accredited status once accreditation has been awarded. To support them in promoting this status to their patients and members of their local community, we provide them with a range of marketing materials for their use. Once a practice becomes AGPAL accredited they receive:

a3 certificate

An accreditation certificate – A3 framed certificate

media release

A customisable media release to promote their achievements via local media outlets and community communication platforms

display stickers

Window stickers to reassure patients of the practice’s commitment to quality and safety when the visit the practice

digital file

An electronic accreditation symbol to display across the practice’s offline and online marketing collateral

Latest News

  • AGPAL News Article

October 6th, 2017Comments Off on AGPAL & QIP Excellence Awards – nominations now open for AGPAL & QIP Clients

AGPAL & QIP Excellence Awards – nominations now open for AGPAL & QIP Clients

The AGPAL & QIP Excellence Awards nominations for for 2018 are now open!
  • marraige equality - agpal website

September 15th, 2017Comments Off on The AGPAL Group of Companies strongly supports marriage equality, diversity and inclusion across Australia

The AGPAL Group of Companies strongly supports marriage equality, diversity and inclusion across Australia

In September 2016, the AGPAL Group of Companies joined the movement to legalise marriage equality by submitting an official of letter of support via There are now 1,719 Australian organisations like ours supporting this […]


September 7th, 2017Comments Off on PIP Update – new QI incentive will commence 1 May 2018

PIP Update – new QI incentive will commence 1 May 2018

The new QI Incentive will start from 1 May 2018, ensuring ample timeframes for preparation if required.

Practices in Focus

Case studies from within general practice

There are a number of general practices within Australia reaching incredible milestones and embedding improved safety and quality activities within their practice’s. These achievements deserved to be recognised.

Practices are supported and encouraged to share their quality improvement and accreditation journeys with industry peers, stakeholders and members of their local community. AGPAL provides the opportunity for practices to share their stories, with each case study providing a wealth of knowledge, expertise, tips and recommendations for use by other practices.

To read inspiring stories from within the general practice environment, click on the case studies below.

  • Elmore building

Elmore Medical Practice

The success of the evolving high quality care and service delivery demonstrated by Elmore Medical Practice has led to Monash University partnering with the EPHS team to conduct the Elmore Longitudinal Study.
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The Melbourne Clinic

Addressing the health inequalities for LGBTIQA+ by becoming accredited under the Rainbow Tick Accreditation Program.
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Hyde Park Medical Centre

Within the suburb of Hyde Park, 15 minutes from the famous Townsville Strand waterfront, on Bayswater Road, is Hyde Park Medical Centre (HPMC). In the early hours of Wednesday 12 October 2016, HPMC went up in flames.