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Patient Experience Week is a global celebration that recognises the healthcare staff and community members who contribute to patient care every day. In 2026, the celebration runs from 27 April to 1 May and continues to focus on the theme ‘Building the Foundations of Experience’ highlighting the care, culture and systems that support positive outcomes…

Quality improvement (QI) has long been part of how general practices operate. Every day, teams adjust workflows, respond to feedback, refine systems and solve problems in ways that improve care for patients and support how the practice runs. Under the current RACGP Standards, QI is broadly defined as activities undertaken to monitor, evaluate or improve…