Compliments and Complaints

AGPAL welcomes feedback, positive or negative as part of our continuous quality improvement process. Compliments or complaints will be accepted either verbally or in writing. To lodge a compliment or complaint at any time, please contact us via the details below.

To ensure that aspects of a complaint can be accurately investigated, it is preferred that all formal complaints are received in writing, either electronically or in hard copy. AGPAL will acknowledge your complaint within five business days of receipt of your complaint, and confirm with you AGPAL’s complaints management procedure.