Patient Experience Week is a global celebration that recognises the healthcare staff and community members who contribute to patient care every day. In 2026, the celebration runs from 27 April to 1 May and continues to focus on the theme ‘Building the Foundations of Experience’ highlighting the care, culture and systems that support positive outcomes…
Quality improvement (QI) has long been part of how general practices operate. Every day, teams adjust workflows, respond to feedback, refine systems and solve problems in ways that improve care for patients and support how the practice runs. Under the current RACGP Standards, QI is broadly defined as activities undertaken to monitor, evaluate or improve…
Over 20 years of commitment and insight into supporting a positive accreditation experience for practices For more than 20 years, Kim Gardner has worked alongside general practices as an AGPAL Surveyor, helping teams to understand accreditation requirements and strengthen the systems that support safe, consistent, high-quality care. Over that time, she has completed an inspiring…
AGPAL, CFEP Surveys and Parkinson’s Australia have partnered to deliver a national survey that will inform the development of the Parkinson’s Disease Education Exchange (PDEX) platform, an education initiative designed to strengthen Parkinson’s acre across Australia. The survey is a key part of the community consultation process and will help shape education and training…
At the AGPAL and QIP Board meeting held on Friday 12 December 2025, several key Board membership changes were confirmed as part of AGPAL’s commitment to strong, forward-focused governance. Dr Richard Choong, Australian Medical Association (AMA) nominee to the AGPAL Board concluded his tenure as Director and Chair on the AGPAL Board. Dr Costa Boyages,…
At AGPAL and QIP, we know firsthand the level of commitment, preparation and ongoing effort it takes to achieve and maintain accreditation, because we go through it too. We know that at times it can be a challenging and overwhelming process but also one filled with lots of opportunity to improve and celebrate what we’re…
Artificial intelligence (AI) is rapidly reshaping industries and redefining how people interact with information, make decisions, and navigate daily life. From the apps that anticipate our shopping lists to the tools that help us plan travel or manage finances, AI is becoming an invisible assistant woven into everyday routines. As these technologies grow more sophisticated,…
The Australian Commission on Safety and Quality in Health Care (the Commission) has released an important update to the National General Practice Accreditation (NGPA) Scheme. Advisory GP25/01 outlines changes that will affect new general practices registering for accreditation from 1 November 2025. What’s changing Key changes from the new Advisory include: 12-month registration period –…
Annually on 17 September, World Patient Safety Day shines a spotlight on patient safety worldwide. Established by the World Health Organisation in 2019, the day calls on patients, families, health professionals, and communities to come together to make healthcare safer for everyone. This year’s theme is ‘Safe care for every newborn and every child –…
Congratulations to Dr Sharon Levy and Dr Eva Stepankova – AGPAL’s first accredited non-traditional general practices! Dr Sharon Levy and Dr Eva Stepankova have become the first two professionals in Australia to achieve non-traditional general practice accreditation through AGPAL. This milestone was made possible through a strong collaboration between the GPs themselves, AGPAL’s Client…
