Become an
AGPAL Surveyor

Shaping the safety and quality of
general practice in Australia.

Work diversity

Enrich your experience by learning from diverse healthcare practices, with each assessment offering insights and professional growth.

Networking

Connect with like-minded colleagues to grow your network and learn from industry peers who share innovations and tips.

CPD hours

Our face-to-face GP Surveyor training is approved for 8 CPD hours of Educational Activities and 2 CPD hours of Reviewing Performance.

Mentoring

Share your knowledge and discuss quality improvement with assessed practices to create a thriving learning environment for all.

AGPAL Surveyors join our contracted workforce and are remunerated on a per-assessment basis. There is no requirement for AGPAL Surveyors to ‘give up’ their current working commitments. Your surveyor commitments fit in with your professional and personal life. You can do as much as you wish or the minimum requirement - which is only five on-site assessments per year (equivalent to just two and a half days).

Becoming an AGPAL Surveyor opens up a range of benefits to break up your regular practice schedule including: work diversity, networking, CPD hours, and mentoring.

 

Work diversity

As an AGPAL Surveyor, enrich your expertise by engaging with a wide variety of healthcare practices. Each assessment brings unique insights and opportunities for professional growth, allowing you to broaden your understanding and experience across different clinical environments.

This diverse exposure enhances your skills and enriches your professional journey.

 

Three AGPAL Surveyors engaging in a healthcare practice
Female AGPAL Surveyor smiling and shaking hands with male AGPAL Surveyor while networking at an accreditation assessment

Networking

As an AGPAL Surveyor, you'll have numerous opportunities to expand your professional network by connecting with like-minded GPs, practice managers, nurses, and other healthcare professionals. Engage with industry peers who are eager to share innovations, tips, and best practices.

Whether you're looking to raise your professional profile, leverage your network for new ideas, strengthen business connections, or create new friendships, being an AGPAL Surveyor provides a valuable platform to connect with other experts across the primary healthcare space. Building these relationships fosters a collaborative community, enhancing both your professional journey and the collective knowledge within the healthcare sector.

CPD hours

As an AGPAL Surveyor, our face-to-face GP Surveyor training is meticulously designed to support your continuing professional development.

Approved for 8 CPD hours of Educational Activities and 2 CPD hours of Reviewing Performance, this training ensures you stay at the forefront of industry standards and practices, enhancing your expertise and maintaining your professional excellence.

Male AGPAL Surveyor completing face-to-face training
Female AGPAL Surveyor discussing improvement strategies with another healthcare professional

Mentoring

As an AGPAL Surveyor, you can utilise your knowledge and experience to mentor and support assessed practices. By discussing quality improvement strategies and sharing your own insights, you contribute to a thriving learning environment that benefits all parties involved. This reciprocal exchange of knowledge not only promotes excellence within the healthcare community but also enhances your own professional development.

Engaging with diverse practices and individuals enriches your expertise, providing you with innovative ideas and practical tips that you can incorporate into your own practice, thereby furthering your professional growth.

Interested in becoming an AGPAL Surveyor?

What's a surveyor's role in accreditation?

The three main phases of a surveyor’s work are:

  1. The pre-assessment reading
  2. The on-site assessment, and
  3. The post-assessment reporting.

Pre-assessment reading

Pre-assessment reading includes the client’s self-assessment of their practice against the RACGP Standards and relevant legislation.

On-site assessment

During the on-site assessment, Surveyors gather evidence of the practice’s level of compliance against the Standards by completing the required observations and interview activities. The Assessment Team (usually made up of one GP and one Co-Surveyor) may identify how to best support the practice with quality improvements by making recommendations to close potential or actual gaps in service, or discussing additional opportunities.

This input is intended to drive continuous improvement in areas that are relevant and important to the practice; thus, contributing to continuous improvement in safety and quality of the primary healthcare sector.

The minimum on-site assessment time is four hours, but it can be more based on the practice’s size and staff numbers.

Post-assessment reporting

The third and final phase of an assessment is completed when Surveyors report their findings and recommendations to AGPAL.

Reports are quality checked to ensure objectivity and validity of findings. The final report is the principle source of evidence used by our Decision Makers to determine the awarding of accreditation or corrective actions required.

The entire assessment process is facilitated by AGPAL’s proprietary software, AccreditationPro. From the time a client submits their self-assessment to when AGPAL awards them accreditation, AccreditationPro is our supporting technological tool.

AccreditationPro enables our Surveyors to be certain that all requirements of the Standards have been consistently and comprehensively assessed. AGPAL Surveyors are confident their ratings and recommendations are accurate, objective and valuable.

Interested in becoming an AGPAL Surveyor?

Surveying with AGPAL

Commitment required

Each year, AGPAL Surveyors are required to undertake a minimum of five assessments and complete at least one mandatory training session. Apart from what is practicable, there is no maximum limit on the number of assessments Surveyors can carry out each year.

Each Assessment Team has an AGPAL Assessment Coordinator who plans the on-site assessment activities to optimise the time of everyone involved. This role is usually undertaken by the Co-Surveyor; however, the GP Surveyor is also welcome to do so.

AGPAL’s clients

Our clients are general practices, after hours and medical deputising services in all Australian states and territories. We offer specialised accreditation for Aboriginal medical services, rural and remote organisations, corporate groups, peak bodies and PHNs, and offer the option of multi-accreditation against additional standards and frameworks.

With 5000+ (and counting) clients, AGPAL Surveyors are valued for being the technical and professional experts in all assessment-related matters.

Pathway to becoming an AGPAL Surveyor

AGPAL’s comprehensive Surveyor Training Program ensures all Trainee Surveyors are supported through the process of becoming a qualified AGPAL Surveyor.

AGPAL’s onboarding process requires trainee surveyors to complete a range of eLearning and two hands-on, on-site assessment activities. AGPAL’s eLearning modules enhance the learning experience allowing trainee surveyors to undertake self-paced learning around their own schedules.

To support Trainee Surveyors with familiarising themselves with the RACGP Standards requirements and AGPAL’s assessment systems and software, modules include a Surveyor Induction, an overview of the RACGP Standards, AccreditationPro (AGPAL’s bespoke assessment software), Report Quality Framework and Report Writing.

As each Surveyor’s experience deepens, we provide ongoing annual training to support and enhance assessment skills. Surveyors are also provided with the opportunity to engage in professional networking events to help build relationships and exchange knowledge and learnings amongst their peers.

To provide greater insight into the AGPAL Surveyor onboarding process, refer to the diagram below. If you’re ready to express your interest, complete our form.

AGPAL Surveyor onboarding process_040322

Step 1: Apply

Complete the application form via out website below to submit your expression of interest

Step 2: Application Review

Application is reviewed to confirm your eligibility against the National General Practice Accreditation (NGPA) Scheme requirements

Step 3: Interview and Reference Checks

Phone interview and reference checks are conducted and non-eligible application notified

Step 4: Welcome Pack

Introduction to WHS, conflicts of interest and requests for probity documentation to be submitted

Step 5: eLearning

Associate trainee surveyor login details provided to support completion of self-paced eLearning modules (eLearning modules include learning objectives and results in provision of a certificate of completion)

Step 6: Observer Assessment

Phone interview and reference checks are conducted and non-eligible application notified

Step 7: Mentoring

On-site assessment undertaken by you, the associate trainee surveyor. This assessment will involve being mentored by an experienced AGPAL Surveyor (an assessment of surveyor skills will be conducted during the mentored on-site assessment with any non-eligible applicants notified)

Step 8: Qualified

Congratulations! As a qualified AGPAL Surveyor you'll now be ready to commence your surveyor journey

Step 9: Support

Ongoing training activities and annual probity requirements undertaken

Interested in becoming an AGPAL Surveyor?