AGPAL & QIP's Education and Training Team specialise in delivering high-quality training solutions tailored to your organisation’s learning needs. Supporting organisations with healthcare transformation, cultural change, change management, governance, workforce capacity and, of course, accreditation and quality improvement, is our reason for being.
We are flexible in our educational approach and will collaborate with you to ensure your training solution truly matches your needs.
Service categories
Click on the buttons below to view each of our service categories.
Training Formats
The AGPAL & QIP Education and Training Team provides training solutions in a range of modes. The modes offered to our clients cover everything in-person to online delivery, along with documentation support and much more to truly meet the needs and budgets of each client. Often times, we find that blended learning methods have been the most effective, training-efficient method.
We provide interactive, engaging and bespoke face-to-face workshops. Our workshops are:
- Co-created in collaboration with our client, our team of educational professionals, and specifically selected subject matter experts
- Inclusive of small group and whole group discussions, and reflective and practical activities that support the translation of learning into professional practice
- At your preferred location and the duration may range from half-days to five days depending on your learning needs and financial options, and
- Delivered by facilitators who are nationally recognised experts in their subject areas and are passionate educators.
We have a range of available online interactive e-Learning modules to support both individuals and team-based learning. Additionally, the AGPAL & QIP Education and Training Team can develop bespoke modules for clients. Our e-Learning modules:
- Provide a user-friendly, accurate and meaningful online learning experience
- Include a sequenced collection of subject-related materials to train users around a particular topic and/or skill
- Are developed by nationally recognised experts, and
- Are designed by our experienced instructional designers and tested extensively.
We provide interactive webinars across a diverse range of training topics.
Delivered by expert facilitators with vast experience in the topic area, the webinars can be provided as part of a training program and include audience sizes up to 500 participants. The types of webinars we provide include:
- Live and interactive webinars – the expert delivers content on a specific area with the opportunity for participants to ask questions
- Recorded webinars – previous recordings packaged into an e-Learning product that can be sent directly to the client for ongoing training
- Coaching webinars – the expert supports participants to implement learning into practice through clinical coaching, mentoring and/or supporting communities of practice, and
- Question and answer webinars – the expert collaboratively problem solves with participants.
AGPAL & QIP Education and Training develop bespoke educational and training resources to support your unique training needs. Our most common request is comprehensive toolkits designed to support teams in the implementation of change around your desired topic area(s).
Our toolkits generally contain a collection of tools, resources, activities and case studies, designed to support participants in reflectively adapting their practices. Toolkits are typically used to complement the face-to-face and webinar training programs to enhance the training and support the translation of learning into your everyday work. Toolkits can be provided in online, digital, and printable formats.
AGPAL & QIP Education and Training source high-calibre nationally and internationally recognised experts to deliver presentations. For topic areas where we feel a very specific expert consultant would best meet your needs, we utilise our existing network across AGPAL and QIP to identify and engage a relevant expert consultant.
We can deliver presentations for various events, including:
- Conference presentations
- Organisational presentations
- Clinical presentations, and
- Masterclasses.
Education and Training Topics
Whether you'd like to hone in on one topic or cover several, our Education and Training Team provides tailored training solutions across a variety of topics.
- Accreditation, certification and/or verification and quality assurance
- Organisational auditing
- Consumer and stakeholder feedback
- Standards including
- QIC Standards, ASES, HSQF, Human Services Standards, NSMHS and ISO 9001:2015
- DIAS Standards and NSQHS Standards
- RACGP Standards for general practices and for Health Services in Australian Prisons.
- Business and finance for high performance package available
- Implementing innovative business models (audit of the existing model; review systems and processes; and development of improved model)
- System and process redesign
- Business performance
- Risk management
- Knowledge management, and
- Measurement, monitoring, bench marking and analytics.
- Engaged Leadership and Managing Change package
- Change management 101
- Innovation and change management
- Developing and implementing change, and
- Monitoring and evaluating change.
- Team development package
- Creating positive relationships (internally and with consumers)
- Conflict resolution
- Dealing with difficult clients
- Patient-provider communication, and
- Collaboration/partnership models.
- Culturally relevant and safe healthcare package options
- Cultural learning program module series
- Diversity and cultural appropriateness, and
- Cultural safety, security and competency.
- Embedding culture of Continuous Quality Improvement (CQI) package
- Frameworks and approaches for sustainable change in CQI culture
- Model and measurement for improvement
- The interface between quality assurance (accreditation), improvement, and innovation
- Quality management systems, and
- Quality coaching.
- Corporate governance
- Clinical governance, and
- Governance structures for effective shared care models.
- Health promotion and prevention
- Safeguarding
- Restrictive practices
- Multidisciplinary health care delivery
- Person-centred health care
- Population health
- Chronic disease management
- Innovative models of care, and
- Mental health in the workplace/community.
- Workforce inductions and team development
- Staff attraction and retention (avoiding burnout)
- Workforce planning and development
- Inclusive workplaces
- Trans-generational workforces
- Professional development of your team
- Bullying and harassment, and
- Performance management.
Face-to-face Workshops and Training Packages
Business and Finance for High Performance
The ‘Business and Finance for High Performance' package offered by the AGPAL & QIP Education and Training Team is designed to support learners to gain an understanding of the steps applicable to the client’s organisation, and help build a strong business plan. Additionally, it will develop skills to implement innovative business models and develop an understanding of business risk management.
This package is designed for up to 30 participants, but has the option to add additional participants.
Package inclusions
Face-to-face workshop: one-day face-to-face workshop.
This package is designed for up to 30 participants, but has the option to add additional participants.
Webinars: Series of interactive training webinars, with topics including:
- Implementing innovative business models (audit of existing model; review systems and processes; and development of improved model)
- System and process redesign
- Business performance
- Risk management
- Knowledge management, and
- Measurement, monitoring, benchmarking and analytics.
Culturally Relevant and Safe Health Care
This comprehensive 'Culturally Relevant and Safe Health Care Learning' training package is designed to support learners to better understand their role in providing culturally relevant, safe and appropriate services. This package will help participants develop a deep and inspired insight into cultural learning that can be applied within their respective role.
This package is designed for up to 30 participants, but has the option to add additional participants.
Package inclusions
Face-to-face workshop: one-day face-to-face workshop.
This package is designed for up to 30 participants, but has the option to add additional participants.
Webinars: Series of interactive training webinars, with topics covering:
- Developing Cultural Competence and Challenging Unconscious Bias
- Observing Cultural Protocols and Communication Protocols, and
- Frameworks for Access and Inclusion, and Effective Engagement.
e-Learning modules: Six interactive modules, with topics on:
- Developing Cultural Competence
- Challenging Unconscious Bias
- Observing Cultural Protocols
- Communication Protocols
- Frameworks for Access and Inclusion, and
- Effective Engagement.
Embedding a Culture of CQI
A comprehensive AGPAL & QIP Education and Training package, ‘Embedding a Culture of Continuous Quality Improvement (CQI)’ assists our clients to dive deep into CQI. Learners will be able to engage with CQI methods to support sustainable change, develop approaches to understand and implement CQI, develop an understanding of the quality measurement journey and learn best practice strategies to maximise CQI.
Package inclusions
Face-to-face workshop: one-day face-to-face workshop.
This package is designed for up to 30 participants, but has the option to add additional participants.
Webinars: A series of interactive webinars, topics include:
- Frameworks and Approaches to Support CQI Culture for Sustainable Change
- Model for Improvement/Measurement for Improvement
- Interface Between Quality Assurance (accreditation), Improvement and Innovation
- Quality Management Systems, and
- Quality Coaching.
Engaged Leadership & Managing Change
The AGPAL & QIP Education and Training ‘Engaged Leadership and Managing Change’ package is designed to help the learner understand foundational aspects of change management and the challenges behind driving change, develop skills to proactively lead through change and identify strategies to effectively facilitate change.
Package inclusions
Face-to-face workshop: one-day face-to-face workshop.
This package is designed for up to 30 participants, but has the option to add additional participants.
Webinars: Series of interactive training webinars, with topics covering:
- Essential leadership skills and functions
- Engaged leadership - leaders as change agents
- Change models and concepts to support sustainable change
- Readiness for change (tools and resources for change), and
- Redesign (establish effective systems, processes and workflows).
Implementing Innovative Models of Care
This online package ‘Implementing Innovative Models of Care’ by AGPAL & QIP Education and Training is designed to support the learner to understand the key steps to be able to collaborate as a practice team to develop, identify and implement innovative models of care. This package assists learners to develop skills to strengthen leadership, partnership, communication and governance for integrated care and develop understanding on change management plans for implementing a new model of care.
Package inclusions
Webinars: A series of interactive training webinars, with topics including:
- Change Management Plans for Implementing a New Model of Care
(for example, Patient-centred medical home or Health Care Homes) - Transformation Concepts, including Continuous Quality Improvement (CQI), leadership, team-based care, population health, data-driven improvements
- Building workforce capacity to deliver coordinated care
- Integrated Care Frameworks
- Building multi and interdisciplinary teams
- Strengthening Leadership, Partnership, Communication and Governance for Integrated Care
- Partnering with Patients and their Carers, and
- Improving Quality and Patient Safety.
Make the Most of Your Data
AGPAL & QIP’s ‘Making the Most of Your Data’ package is designed to support the learner to unpack key components of maintaining safe information sharing. This package helps learners to understand how to set up shared care planning and shared clinical governance, better understand organisational audits and their impact on data sharing processes and approaches.
Package inclusions
Face-to-face workshop: one-day face-to-face workshop.
This package is designed for up to 30 participants, but has the option to add additional participants.
Webinars: Series of interactive training webinars, with topics covering:
- Data cleansing, optimisation, analytics and reporting
- Benchmarking
- Organisational audits
- Shared care planning
- Shared clinical governance, and
- Measuring and improving care.