At AGPAL, we view accreditation as a continuous improvement journey that we guide general practices through to ensure their patients, staff and community receive the best quality care and support. To assist throughout this process, our Education and Training team endeavour to provide on-going support and resources for your practice team to learn and benefit from.
As part of these offerings, we host live webinars, some available to the public and other complimentary to AGPAL clients. These provide accreditation guidance, standards advice, policy and procedure tips, and highlight major updates as they arise.
Unable to make an upcoming webinar or missed a previous one? All webinars are recorded! Publicly available webinars are listed below for access at any time and all complimentary AGPAL client webinars are available in the 'WEBINARS' section of your AGPAL accreditation hub.
Complimentary webinars for all
Mr Gary Smith, AGPAL Director and Co-Surveyor, Practice Manager and QIP Chairman, has over 34 years of experience in the management of health care practices. Combining his wealth of knowledge and experience around practice management and general practice communities, with his real-world approach to business, we were delighted to have him join us for the first of our Coffee with Gary series.
Explicitly focused on Practice Management, this open and engaging conversation was an opportunity to hear those questions and concerns you and others are experiencing, after what has been a completely unexpected first six-months of 2020.
In an understanding and honest discussion, we invited you to bring your operational issues to the table. Wherever your practice is at right now – HR, systems, resources, or financial concerns with which you may be dealing. We wanted to know what practices were going through, so we could offer support and advice to help keep moving forward.
As a result of COVID-19, many general practices around Australia have chosen to undergo telehealth consultations. In this webinar, our presenters Dr Paresh Dawda and Mr Gary Smith discuss telehealth in general practice, the logistics, workflow, business models, MBS and Provider numbers along with accreditation requirements and other challenges. Join us as we cover all things telehealth and take the opportunity to raise any questions specific to your practice.
Contingency planning plays a critical role in managing risk and when all doesn’t go to plan it’s important to be prepared. Effective contingency planning includes regular review, monitoring and implementation of measures to mitigate risk to equip you with a planned approach to managing risk should an unexpected situation or event occur.
This webinar will provide practical tips and processes to support effective contingency planning should a significant event impact your practice. We’ll also outline the relevant Standards or Indicators of the RACGP Standards 5th edition to assist your team in identifying your accreditation requirements in relation to this topic.
Presented by: Mr Gary Smith
In addition to our Telehealth webinar, available in your AGPAL accreditation hub, our team has developed this webinar to further assist your practice in this current climate.
This webinar provides general practice teams with:
- A clear understanding of what sustainability means in the content of a general practice
- Outline reporting tools that may be required to ensure the business is surviving, and
- Discuss the role of 'the team' in ensuring business sustainability
Treating patients from all walks of life, the sad reality is that it’s not uncommon for general practice teams to experience encounters with difficult patients. It’s important that your team isn’t blasé about the risk of occupational violence and aggression, or the negative impact dealing with difficult and abusive patients can have on your team.
This webinar explores several strategies to effectively manage patients during these situations and ensuring your staff are protected. Relevant Indicators within the RACGP Standards 5th edition will also be addressed to support you in creating a safe workplace and mitigating risk with a variety of systems, processes, policies and training.
Based on client feedback around this topic, our team has developed a ‘Zero Tolerance’ poster which we encourage you to download and display in your practice. Login to your AGPAL accreditation hub > ‘EDUCATION & RESOURCES’ > ‘CONSUMER/PATIENTS COMMUNICATION’ to access your poster today.
This one and a half-hour webinar has a general practice focus with learning outcomes aimed at supporting an increased understanding of:
- How to respond after a crisis
- Strategies to assess the impact on people, processes, infrastructure, providers, and business performance
- Business continuity planning
- Tips to support the development of a crisis plan and toolkits (including provision of a template), and
- Techniques to support the next steps and practice sustainability, inclusive of CQI content and a PDSA cycle for mid to long term recovery.
AGPAL client webinars
AGPAL clients can access all AGPAL webinars post-event within the ‘WEBINARS’ section of their Education & Resource Library, in the AGPAL accreditation hub. Currently there are more than 20 webinars based upon both completing your accreditation cycle and key RACGP Standards 5th edition topics.
Find out more about some of these below:
Accreditation doesn't need to be daunting or overwhelming! Our series of webinars help you on your way through accreditation with AGPAL. Topics include:
Kick-starting your accreditation journey with AGPAL
If you’re new to AGPAL or your team would like a refresher, our first AGPAL Webinar will outline the accreditation process and all the complimentary support, tools and resource offerings available to assist you along the way. Discover the importance of getting to know your dedicated AGPAL Client Liaison Officer and how your team can engage in development opportunities on a continual basis.
AGPAL & accreditation induction
To support the education of new staff within your practice, we have listened to your requests and developed this quick AGPAL Induction Webinar. We’ll discuss and provide an overview of the accreditation process, introduce AGPAL’s systems and processes, and client benefits.
Your AGPAL accreditation hub
This AGPAL webinar outlines each of your accreditation hub benefits and how your team can best maximise each feature and function to your advantage. Your online AGPAL accreditation hub is tailored to your organisation’s individual accreditation timelines and framework requirements, and makes planning for and achieving accreditation just that much easier. In addition to housing your easy-to-use self-assessment software known as AccreditationPro, your accreditation hub allows you to create team action plans, access over 300 resources and education offerings, keep up with the latest news, develop a functional document management system and much more!
Become an AccreditationPro Pro
This AGPAL webinar will demonstrate how you can maximise each feature and functionality within AccreditationPro to raise your quality bar and team efficiencies. Housed within your AGPAL accreditation hub, AccreditationPro is your user-friendly online self-assessment tool. This software system has been built to assist your team with undertaking a step-by-step gap analysis against the RACGP Standards 5th edition, supporting you to prepare for accreditation and identify quality improvements.
Your complimentary AGPAL resources & personalised support
With over 300 resources, tools, customisable templates and e-Learning modules all sitting in your AGPAL accreditation hub, are you and your team making the most of all your AGPAL benefits? This webinar takes you on a tour of your online Education & Resource Library, and highlights some of our most popular resource and education offerings to support practice efficiencies and improvements, accreditation requirements, team member learnings and more! You’ll also gain insight into the role of your dedicated AGPAL Client Liaison Officer and all the ways they can assist you at each and every stage of your accreditation cycle.
Your AGPAL document management system
Did you know that AGPAL offers a complimentary document management system? Save space, time, money AND the environment by storing your accreditation related or all of your electronic files in one safe place – the choice is yours! Stored in a secure cloud Australian based ‘Tier 4’ data and security centre, your AGPAL document management system lets you set varying levels of accessibility to individual user accounts, structure your files in a format that suits you that suits you and is available 24/7 via your accreditation hub. This webinar will teach you how to use your complimentary document management system to your advantage. We’ll show you how to upload documents, set up your file structure, share documents across multi-sites and set levels of access and review dates all within your AGPAL accreditation hub.
In this webinar, our 5th edition experts introduce you to the structure of the RACGP Standards 5th edition as well as several practical examples of how to interpret and apply the Standards to assist with your accreditation preparation.
The RACGP Standards for general practices 5th edition aim to improve the quality and safety of your practice, protect your patients from harm and support your team to identify and address any gaps in your systems and processes. Understanding how to interpret the requirements of the 5th edition Standards will better support you to demonstrate compliance with each Indicator, leading to continual and ingrained quality improvements across all areas of your practice including patient care. So, what does your team need to know to ensure you understand the 5th edition Standards requirements?
In this webinar we share several strategies to engage your team in the accreditation process, highlight which 5th edition Standards involve a team-based approach to compliance and the best way to prepare for the interview component of your AGPAL on-site assessment.
As the saying goes ‘many hands make light work’ and this strategy certainly applies in the achievement of accreditation. In addition to sharing accreditation related action items across members of your team, the concept of team work will see you undertake a more organised approach to accreditation, Standards knowledge will be better understood, staff involved in the interview component of the on-site accreditation survey will feel more confident and your team culture will be strengthened to ultimately deliver better patient outcomes.
This webinar touches on the ‘whys’ and ‘hows’ of business planning while linking into the associated mandatory Indicator requirements of the RACGP Standards 5th edition in association with Criterion C3.1 – Business operation systems. During this webinar we direct you to a number of complimentary tools and resources to further support you with the creation and implementation of your practice’s business plan.
Clinical governance refers to the policies, processes and systems that are established within healthcare organisations. Governance is implemented to identify authority, accountability and responsibility to ensure good decision making and for monitoring and improving the performance of an organisation. Clinical governance can sometimes seem like an overwhelming topic however in this AGPAL live webinar, Gary Smith – AGPAL Board member and Co-Surveyor and practice manager, breaks down the key elements and of clinical governance and actions you can take to strengthen this principle across your practice.
In this webinar we discuss the updated National Vaccine Storage Guidelines: Strive for 5 (3rd edition), look at the changes and what is still relevant.
This webinar outlines clinical risk in general practice settings and investigates strategies to support the prevention and minimisation of clinical risk. Structured response techniques are discussed should a clinical risk occur. Application of the relevant RACGP Standards 5th edition are also highlighted to support you with understanding your accreditation requirements in relation to this topic.
All organisations are faced with business risks on a daily basis however in healthcare settings, the importance of effectively managing this risk is higher due to the requirement to continuously provide quality care and safety to your patients. Embedding risk management systems across all levels of your practice is essential and in this webinar, you’ll discover ideas and initiatives to assist you in taking a proactive approach to risk management. A key topic within the RACGP Standards 5th edition, you’ll also be provided with an overview of the relevant business risk management Standards and Indicators to assist you in developing quality and safety systems and processes.
With many challenges faced by all members of the general practice team, this webinar aims to identify ways to support the creation of a mentally healthy workplace and identifies professional resources available to help those who may be suffering from mental health.
This webinar discusses the essential nature of supporting positive mental health and wellness within the workplace. Within primary care, a vast majority of healthcare providers treat or refer patients to specialists for mental health conditions daily. Yet, many healthcare professionals are, unfortunately, suffering themselves.
Beyond Blue states, 'Evidence suggests health professionals are at greater risk of experiencing anxiety, depression and suicide. Risk factors in the workplace include heavy workloads, long working hours, shift work, bullying, harassment, occupational violence, and home/work stress'.